Introduction

This private policy applies to the personal information that Taka processes in connection with Taka apps, software and related services, that link to or reference this privacy policy.

How you can manage your Privacy

Managing privacy for Android Apps:

• Open the "Settings" app on your Android device.
• Scroll down and select "Apps" or "Application Manager."
• Find and tap on Taka to manage.
• Under the app's settings, look for options related to storage, data usage, and permissions.
• You may find options to clear app data or cache.

Managing privacy for IOS Devices:

• Open the "Settings" app on your iOS device.
• Scroll down and find the specific app you want to manage.
• Tap on the app's name to access its settings.
• Look for options related to data usage, storage, and permissions.

Depending on the app, you may find options to clear data, cache, or manage permissions.

What information do we collect?

We collect your information in different ways. The information you provide, information automatically collected, and information from other sources. Depending on the type of user you are, we may collect and process some of or all the following information about you:

• Individual device identification reference (e.g. UUID )
• Preference information i.e. sports clubs supported, favourite players, etc.
• Technical computing information (e.g. the IP address used to connect your computer to the internet (used for geo-location), device use, operating system and platform)
• App visit information (e.g. user navigation through and from our app , pages visited and for how long, page interaction data, keywords and search terms entered etc.)
• Surveys, Research, and Promotions - We collect information you provide if you choose to participate in a survey, research, promotion, contest, marketing campaign, or events conducted or sponsored by us.

How we get the personal information and why we have it

The personal information we process is provided or acquired by us directly or indirectly as follows:

• By individuals, when they sign up for and use an account on our website or mobile application
• By organisations on behalf of individuals that are affiliated with them
• Through third parties we work with to provide our services

By "process", we mean any operation performed upon personal information, whether or not by automated means, e.g. collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

We process your personal information to:

• Operate, administer and optimize our website and/or your account (e.g. to create your user profile, notify you about changes, ensure content is presented to you in the most effective manner)
• To provide you with information about goods or services that we feel may interest you
• Potentially, permit selected third parties to provide you with information about goods or services we feel may interest you. Where we permit selected third parties to use your data, they will contact you only if you have consented to this.
• Take steps to keep our website safe and secure
• Post content on our social media pages

The type of personal information we collect

Depending on the type of user you are, we may collect and process some of or all the following information about you:

• Individual identification information (e.g. first and last name, email, phone number)
• Individual device identification reference (e.g. UUID)
• Preference information i.e. sports clubs supported, favourite players, etc.
• Technical computing information
• App visit information

How we store your personal information

Our information is securely stored on servers located in continental Europe and the United States. For U.S. users, all data is stored in the U.S., while for EU users, data is stored in both the EU and the U.S. As per advice provided by the Information Commissioners Office, the transfer of the data between the UK and US is authorised given the adequacy regulations put in place by the UK Extension of the EU-US Data Privacy Framework, of which Google is an active participant. Furthermore, Taka has in place a Standard Contractual Clauses with Google with respect to the data transfer.

We retain your personal information only for as long as is reasonably necessary for its intended purposes. After that, it is permanently and irretrievably destroyed, except for routine backup records, which are kept only as long as necessary for backup purposes.

We use third party service providers

We use third party service providers in connection with our app (e.g. advertising networks, providers of external services like web traffic analysis).

Who we work with to process data

Third Party Partner	Location	Use
Firebase	USA	User authentication and analytics
PostHog	EU/USA	User analytics
Sentry	USA	Error tracking and monitoring

Your rights

You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations

• Right of access - You have the right to ask us for copies of your personal information.
• Right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Right to object to processing - You have the right to object to the processing of your personal information, if you consider your personal information is being collected or processed outside the scope of this Privacy Policy or unlawfully.
• Right to erasure or restriction of processing - You have the right to ask us to erase or restrict the processing of your personal information if a valid objection to our processing is raised.
• Right to data portability - You have the right to ask that we transfer to another organisation, or to you, the personal information you gave us on signing up to an account on our app.
• Right to object - You have the right to object to the processing of your personal information for specific reasons.
• Right to Non-discrimination - You have the right not to be discriminated against for exercising your data protection rights.

Please contact us using the details at the start of this Privacy Policy if you wish to exercise any of your rights. We shall use reasonable endeavours to respond to requests within one month.

You are not required to pay any charge for exercising your rights unless we consider your request to be excessive or manifestly unfounded.

Our app may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Younger Users

You must be at least 13 years old to use the Platform. If you believe that there is a user who is below this minimum age, please contact us using details at the start of this Privacy Policy

To provide users younger than 18 with an age-appropriate experience, certain features are not available.

Changes to our Privacy Policy

We amend our Privacy Policy from time to time. The latest version of our Privacy Policy will be posted on this page and, where appropriate, we will notify you of changes by email. Please check back frequently to ensure you understand how your personal information is currently being processed by us. This version of our Privacy Policy came into force on October 6th 2023.

How to complain

If you have any concerns about our use of your personal information, please contact us using the details at the start of this Privacy Policy.

Account Deletion

You have the right to delete your account and associated data at any time. To delete your account:

1. Go to Settings in the Taka app
2. Scroll to the bottom and tap "Delete Account"
3. Follow the confirmation steps

Please note: Account deletion is permanent and cannot be undone. All your data, including profile information, preferences, and activity history will be permanently erased.

After deletion, you may still see some of your data in the cached versions of our apps for up to 30 days. If you need immediate removal of specific content, please contact our support team at [email protected].